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FAQ March 2020

Frequently Asked Questions

Page Last Updated:  March 17, 2020

Please see this page for all updated information during our office closure.

Q:  If I still have playoff tickets from March 16 and 18, 2020 how do I get a refund?

A:  Visit our office at Kal Tire Place before 4pm on March 18 for a full refund.  After March 18th please hold your tickets for refund and once our facility and office re-open we would be happy to issue you a refund.

Q;  Will you reschedule Spring Camp that was scheduled for April 24-26 2020?

A:  We have plans to reschedule our spring camp however we must wait until the reopening of our facility is confirmed.

Q:  How do I get in touch with someone from the Viper Office if necessary during the closure?

A:  Please contact us via our Facebook Page or our staff e-mails can be found on the website.

Please see click below for a full release from the City of Vernon on the closure of Kal Tire Place on March 18, 2020.

https://www.vernon.ca/activities-events/news-events/news-archive/city-vernon-closes-recreation-facilities-moves-public

Full Release from the Vipers on office closure and spring camp